Performance Improvement

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Do What You Say You Will Do When You Say You Will Do It Also known as... DWYSYWD WYSYWDI I… View
Breeding success—a failure how to

Breeding success—a failure how to

Last week, I wrote about how nothing breeds success like failure but ended on a crucial question: How? How do we… View
Nothing breeds success like failure

Nothing breeds success like failure

It is an inevitable and unavoidable truth that we will all, at one time or another, fail. Individually. Collectively. Personally. Organisationally. But the… View
The 10 rules of courtship before saying “I do” to software

The 10 rules of courtship before saying “I do” to software

It might sound somewhat geeky but I love software! By software I mean the programmes that sit on our computers,… View
The power of subtraction

The power of subtraction

Much of the time, instigating change within a business is about new initiatives and new improvement projects. However, what starts… View
Beyond complexity lies simplicity

Beyond complexity lies simplicity

Browsing Twitter yesterday, I happened across a tweet that intrigued me. Following the trail, I found myself at TED watching… View
The (only) 5 ways to increase your profits

The (only) 5 ways to increase your profits

I went to the Barclays 'Let's Talk More Profit' seminar in the latter half of last year and have been… View
‘Good to Great’ book review

‘Good to Great’ book review

I have just finished Good to Great by Jim Collins and I wanted to record my reflections about the book. However,… View
The power of conversion

The power of conversion

Whilst not a 'cutting edge' idea, the concept of conversion rates is an extremely powerful one. Your sales conversion rate… View
Learning: the excitement and the frustration

Learning: the excitement and the frustration

Learning is a key part of what I do. I'm learning and developing my own skill-set all the time. I… View
Holding the gain

Holding the gain

One of the key challenges in business improvement is "holding the gain". Holding the gain means ensuring that, once improvements… View
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